Refund Policy

This policy explains how refunds work for Alias Browser subscriptions and licenses sold by ByteVault Enterprise. It forms part of our Terms of Service.

Payments are final

All payments for Alias Browser subscriptions and licenses are final and non-refundable. We offer a fully functional Free plan (up to 3 profiles, no time limit) so you can evaluate the software thoroughly before paying — we encourage everyone to try it first.

Cancellations

You can cancel a subscription at any time in one click. Cancelling stops all future renewals immediately, and your license remains active until the end of the period you already paid for. We do not issue partial or pro-rated refunds for the remainder of a cancelled period.

Exceptions we make

While payments are generally final, contact us at support@aliasbrowser.com and we will work with you if:

• you were charged twice for the same plan by mistake;
• a technical fault on our side prevented the software from working as described and we could not fix it for you;
• you purchased the wrong plan in the last 48 hours and have not meaningfully used the paid features (we may credit or swap the plan).

Each case is reviewed individually. Decisions on goodwill refunds are at ByteVault Enterprise's sole discretion.

Chargebacks

Please contact us before opening a payment dispute — we can usually resolve billing issues directly and faster. Chargebacks filed without first contacting support will result in immediate license termination, as they constitute a breach of our Terms of Service.

Statutory rights

Where mandatory consumer law in your country grants you rights that cannot be excluded (for example, EU/UK statutory withdrawal or remedy rights), those rights apply and are handled at checkout by our merchant-of-record payment partner. Nothing in this policy limits any non-excludable statutory right.

Contact

Refund questions: support@aliasbrowser.com.